Additional Fees and Charges
Additional Fees and Charges
Some additional fees and charges may apply to your electricity account in certain circumstances.
Where applicable, these fees will be shown on your electricity bill. Some charges may be passed through from your electricity distributor and are outside HighFlow Energy’s control.
HighFlow Energy will not charge retail fees to customers experiencing vulnerability, except where the fee is a direct network charge imposed by the distributor.
| Fee | Pricing (inc GST) |
|---|---|
| Late Payment Fee | $15 |
| Manual Connection / Disconnection* | $45 |
| Remote Connection / Disconnection* | $45 |
| Direct Debit Dishonour | $15 |
| Debt Collection Charge | Up to 30% |
| Paper Bill Fee | $5 |
| Visa / MC Processing Fee ** | 1.65% |
| Amex Processing Fee ** | 1.87% |
| Bank Account Direct Debit *** | $0.88 |
* We will only pass on fees charged by distributor
** Direct debit or online
*** Direct debit has minimum fee of $0.88
Financial difficulty
If you are experiencing difficulty paying your bill, please contact us as soon as possible.
In addition to government concessions, you may be eligible for support under our Hardship Policy.
Need help?
If you have questions about concessions or need assistance updating your details, please contact:
HighFlow Energy Customer Care
Email: [email protected]
We’re here to help.
Disclaimer
The fees and charges listed on this page are current at the time of publication and may be updated from time to time. HighFlow Energy may change these fees and charges by providing at least 30 days’ notice. The most up to date fees will always be published on this page.